Accessibility

The Ontario Government passed the Accessibility for Ontarians with Disabilities Act in 2005. Its goal is to make Ontario accessible for people with disabilities by 2025.  
 
Destination Ontario (DO) is committed to implementing the requirements outlined in the Act and to meeting the needs of people with disabilities in a timely manner. DO has developed a multi-year accessibility plan and reporting schedule to outline and report on the specific steps we’ll take to ensure compliance with the Act.  

In addition, view the  Heritage, Sport, Tourism, and Culture Industries Accessibility Plan for a ministry-wide plan for accessibility.  Alternate formats of the plan and policies will be made available upon request.  

Questions or comments regarding DO’s Multi-Year Accessibility Plan and policies are welcome and appreciated.  

Please contact us:  

By telephone: 1-800-263-7836 

By email:  destinationontario@ontario.ca (Indicate RE: ACCESSIBILITY in the Subject line) 

Or write to us at: 
Destination Ontario 
10 Dundas Street East, Suite 900 
Toronto, Ontario, Canada M7A 2A1 

Feedback will be addressed in accordance with our normal feedback administration procedures and timelines. We will endeavour to respond to feedback in a format that is accessible. Where possible, we will respond to feedback immediately, however, some feedback may require more time to address, and must be reviewed for action, possibly at a higher level. 


Modification to this or other policies 

DO is committed to developing consumer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy that DO does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Last updated: April 22, 2022

Looking for Ontario travel advice?

Our experts are here to help you plan your perfect trip. Call or book today.